Faqs

  FAQ

Who are you?

Label Rinchen is a contemporary translation of Indian Motifs and fabrics, crafted in India. We aim at creating eternal pieces which one would celebrate wearing. Our outfits are effortless and most easy to carry all day. Our label uses organic fabrics and is ethically made under comfortable working conditions.Label Rinchen is an upcoming clothing brand nestled in the old lanes of Gurgaon. We firmly believe in sustainable fashion practices and fair trade means. Handcrafted from the purest varieties of cotton, our designs are an ode to minimalist sensibilities that are handmade in India but have an uninhibited spirit of style for a global appeal.

 

What are the modes of shopping and payment you use?

We accept Visa, Mastercard, PayPal, Bank transfer and COD(cash on delivery) for online orders.

If you like something online but do not use online modes of payment, we also accept direct bank transfers.

Our bank details are as follows:

Name – Label Rinchen

Bank Name – Indian Bank

Type – Current

A/c No.6554589932

IFSC Code – IDIB000C128

Swift Code – IDIBNBBNPL

Bank Branch -Chittaranjan Park

Contact No. 9958460290

Please remember to add a shipping fee of Rs.150 when you’re making a direct bank transfer. Once you’ve made the payment, send us a receipt with your order, address and contact details, and we’ll process your order.

Do you retail through physical stores?

Our workshop in New Delhi is extended into a small showcasing unit. We are open all week between 10:30 am to 8pm.

Label Rinchen , K1/81, Chittaranjan Park, New Delhi-110019.

you will also find us on google maps:)

You can spot some of our handpicked pieces at the following boutique(s):

  • Kalee, Jaipur

We actively participate in exhibitions across the country to tap the right kind of audience.

What is your return & exchange policy?

We hand-make every piece to suit your need, however if you feel that the garment doesn’t fit well, we’d request you to ship us your piece back with a small note stating alteration requirements and correct measurements.

Alternatively, you can exchange the piece with a store credit of the same value by shipping it back to us, but we’d appreciate a feedback and reason for the same.

To avail either of these options, the garment should be intact with all the tags and labels. We don’t provide a return refund unless the piece is found defected from our end.

What are your shipping charges?

We ship in India as well as internationally with reliable courier partners. The prices vary according to the size of the package.

India: Free

International: Rs. 500 & above. (Varies with shipping zones).

How soon will my order reach me?

Since we only work on a made-to-order model, please understand that we don’t keep inventory and your order will be made from scratch which can take anywhere between 10-14 working days, with an additional shipping time of about 3-4 days.

What if I like a piece that is out of stock now?

If a design you like is out of stock, it is because we don’t have that fabric anymore. If you like the style and are okay to go with a different fabric from our website, we’d happily customize it for you! 🙂

Do you have a separate online store for international orders?

Currently we do not have a separate online store for international orders. But we accept payments through pay Pal for international customers.

How do I know you’ve shipped my order?

Tracking details are mailed to you after we ship your order.

Do you customize clothes? If yes, is it charged extra?

Yes, we customize for a perfect fit. We don’t charge anything extra for basic length alterations, however if the piece requires to be entirely customized, the customization charges can vary between Rs. 500 to Rs. 1500.

What is the procedure for getting clothes customized?

While placing an order, we have a notes section at the checkout page where you can mention your customization details.

How to send a gift voucher?

If you want to send a Label Rinchen gift voucher to your loved ones, just make a bank transfer or purchase an item of the same order value and let us know in the notes section about the details of the gift card.

How do you promote sustainable and fair trade?

We believe in sustainable practice and are strong promoters of fair trade. Each of our pieces is handmade from scratch and crafted out of handloom cotton variants for supreme luxury and comfort.

From where do you source your fabrics?

We source our fabrics from weavers across the country.

How often do you come up with a new collection?

We launch a new collection every 2-3 months.

How to use a store credit voucher?

If you have a store credit voucher in exchange of a product, you can enter the same at the checkout page in the discount box. Usually these vouchers are valid for a duration of three months and can be used against an order of same or higher value.

What are your work timings and where are you located?

Label Rinchen

K-1/81 Basement Chittaranjan Park New Delhi-110019

9873720096 | 0124-4218599

10:30 AM to 8 PM  all days.

For any unanswered questions,

You can write to us at labelrinchen@gmail.com for any queries.

  RETURN,REFUND, SHIPPING & CANCELLATION POLICY

What is the store’s Exchanges & Returns policy?

We offer exchange in sizes. If the ordered piece doesn’t fit you, please ship us the piece back with a small note of your size requirements, and send us an email at labelrinchen@gmail.com. If the style doesn’t suit you, we can offer you a one-time use store credit voucher valid for 3 months provided the piece is unworn and intact with all the tags and labels. Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher.We will not entertain exchanges any later than a month. If you wish to return/exchange a piece, please send us a mail within 2 weeks of receiving your order.

Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for return shipping fees.

Please note by purchasing from Label Rinchen you as the buyer agree to our shopping terms, conditions and policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over Rs 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 Sale items

Only regular priced items may be returned, unfortunately sale items are final sale and cannot be returned.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Refund Policy

In case of damaged/defective products, refunds will be initiated through the same mode as the payment within 10 working days.

 Shipping Information
Domestic Shipping – Shipping charges vary with the size and mode of consignment. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing order, we would normally take 10-14 working days to deliver your order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

In case you need a garment by a particular date, please reach out to our team and inform us in advance.

International ShippingInternational: We ship worldwide. Please choose your shipping zone while placing your order. Our international shipping charges vary with the size. Your purchase will be shipped through a reliable courier partner. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.

Cancellation Policy

Cancellation will only be accepted if your order hasn’t been shipped.